At The Cleaner CRM (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website thecleanercrm.com, mobile applications, and related services (together, the “Services”).
1. Information We Collect
- Personal Information: Name, email address, phone number, billing/shipping address.
- Booking Details: Service preferences, booking history, and subscription plan information.
- Payment Information: Processed securely via third-party payment gateways such as Stripe. We do not store full payment card details.
- Usage Data: IP address, browser type, operating system, and activity on our website/app.
- Cookies & Tracking Technologies: To improve user experience, analyze traffic, and support advertising campaigns (Google Ads, Meta Ads, etc.).
2. How We Use Your Information
- Provide and manage cleaning services and bookings.
- Process payments and manage subscriptions.
- Communicate with you regarding services, updates, or promotions.
- Improve our CRM platform and customer experience.
- Comply with legal and regulatory obligations.
3. Sharing Your Information
We may share your data with:- Service Providers: Payment processors (Stripe), analytics (Google Analytics), advertising platforms (Google, Meta).
- Business Partners: Cleaners and contractors who fulfill your bookings.
- Legal Compliance: If required by law, regulation, or legal request.
4. Data Security
We use appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, or loss. However, no method of online transmission is 100% secure.5. Your Rights (GDPR / UK GDPR)
If you are located in the UK or EU, you have the right to:- Access, correct, or delete your personal data.
- Restrict or object to our processing of your data.
- Request a copy of your data in portable format.
- Withdraw consent for marketing communications.